Policies
Refund / Cancellation Policy
This website (Kanika) is operated by KANIKA ENTERPRISES, Mahadev Smruti Bungalow, Old Mumbai Pune Road, Kalwa West, Thane, Maharashtra 400605. This policy explains how cancellations, returns and refunds work for orders placed on this website.
Order cancellations
You can ask us to cancel an order by calling our contact number before it is dispatched. Once an order has been dispatched it cannot be cancelled, but you may be able to return it as described below.
Returns and exchanges
If an item arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery with your order ID and photos. Items must be unused and in their original packaging. Opened craft supplies (paints, threads, kits) can be returned only if they were damaged or defective on arrival.
Refunds
Approved refunds are made to the original payment method (the UPI account used to pay) within 7–10 working days. Flash-sale and bundle items are refunded at the price you actually paid.
Orders paid with loyalty credits
If an order (or part of it) was paid with loyalty credits, the credit part of a refund is returned to your credit token and any UPI part is refunded to your UPI account. If a payment fails or expires, credits reserved for that order go back to your token automatically.
Redeeming Kanika Loyalty Credits
Your loyalty credit token is valid for 4 days from the day you buy it. After that it cannot be redeemed.
If you are unable to redeem your credit token at checkout — or the token does not work for any other reason — email us at info@shop-cube.com with your token code and we will help you.
Unused loyalty credits can be refunded on request within their validity period. Email us with your token code; we refund the unused amount you actually paid to your original UPI account. Credits cannot be exchanged for cash.
Bonus credit and credit discounts are promotional and not refundable; a refund covers only the unused amount you actually paid. Credits can be used only on this website.
Failed or duplicate payments
If money was debited but your order or credits were not confirmed, or you were charged twice, contact us with the UPI reference (RRN). Amounts not settled to us are usually reversed by your bank automatically; anything received by us in error is refunded in full.
Contact
KANIKA ENTERPRISES · Mahadev Smruti Bungalow, Old Mumbai Pune Road, Kalwa West, Thane, Maharashtra 400605 · Contact number: 9820962332